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Category: Crisis communications

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Crisis communications

Jo Detavernier shares “three things” on the Centre for Crisis and Risk Communications vlog

Jo Detavernier shared three important insights on evidence-based crisis communications on the vlog.

The Centre for Crisis and Risk Communications is a Canadian crisis management training center that works closely with Vincent Covello. The centre offers real-time crisis communication assistance, tools, training, and workshops.

The centre’s managing director and principal is Benjamin Morgan, a seasoned crisis communications specialist who has helped Canadian authorities manage the 2013 Calgary floods and the 2016 Fort McMurray wildfire, among other events.

Mr. Morgan also hosts the Centre’s vlog, where guests share three important insights on a crucial crisis communications topic. When Jo Detavernier was a guest on the vlog, he provided three insights on evidence-based crisis communications.

A deeper elaboration on the insights he shared can be found in the second edition of the Handbook on Crisis Communications (W. Timothy Coombs and Sherry J. Holladay, eds.).

A deeper elaboration on the insights he shared can be found in the second edition of the Handbook on Crisis Communications (W. Timothy Coombs and Sherry J. Holladay, eds.).

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Crisis communications

Jo Detavernier to conduct a PRSA webinar on evidence-based crisis communication

PRSA

On May 15, 2024, Jo Detavernier will conduct a PRSA Learning Webinar on evidence-based crisis communication.

In the webinar, Jo will provide an introduction to established and emerging crisis communication research. Among the established theories he will discuss the Situational Crisis Communication Theory, as well as the Stealing Thunder Theory. The former is instructive about how organizations should communicate critical news while the latter elaborates on when they should communicate it.

His venture into research from emerging and adjacent fields of academic inquiry will also cover recent findings on the impact of vocal cues on crisis communication efficiency, along with insights into how crisis-biased heuristics can lead communicators astray (and what communicators can do to prevent this from happening).

Finally, Jo will also discuss how practitioners can incorporate an evidence-based approach to crisis communications in their crisis communication plans and training programs.

The webinar’s content expands on the contribution Jo wrote in the second edition of the Handbook of Crisis Communications that was published by John Wiley & Sons in 2023.

More information on the webinar can be found on the registration page. The webinar is available to both members and non-members.

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Crisis communications

Jo Detavernier speaks at PRSA Houston PR Day

PR Day

Jo Detavernier will speak about evidence-based crisis communication at PRSA Houston’s PR Day.

The annual edition of PRSA Houston’s PR Day will take place on 22 November this year. At this event, public relations and communications professionals of all levels and from all industries gather together during one day to learn from one another.

PR Day 2023 will be held at Hotel Zaza in Houston’s Museum district. Anyone who is interested in attending (PRSA membership is not required) can register on this page.

Focus areas of the 2023 PR day include communications strategies and tactics, digital content trends and best practices, reputation management, and crisis communication. Jo Detavernier will talk about the latter topic – in his lecture he will elaborate on what evidence-based crisis communication looks like and how practitioners can apply an evidence-based approach in all of the work they do helping organizations prepare for and communicate in crises.

Anyone who is interested in evidence-based crisis communication will find more information on the topic in Jo Detavernier’s contribution to the recently published second edition of the Handbook on Crisis Communication.

Categories
Crisis communications

Jo Detavernier contributes to new Handbook on Crisis Communication

crisis

W. Timothy Coombs and Sherry J. Holladay have released a new, second edition of the Handbook on Crisis Communication. Jo Detavernier has contributed a chapter on evidence-based crisis communication.

The Handbook of Crisis Communication offers students, researchers, and practitioners a timely overview of the crisis communication field. Contributions by 50 scholars and practitioners demonstrate various methodological approaches, examine how crisis communication is applied in a range of specific contexts, discuss the role of culture and technology in crisis communication, and present original research of relevance to the development and evaluation of crisis communication theory.

The second edition of the Handbook contains 38 chapters with fresh insights into existing areas of crisis communication and explores new and emerging lines of research. A plethora of new case studies, practical scenarios, and in-depth analyses of recent crises are integrated throughout the new Handbook.

Jo Detavernier contributed a chapter on how crisis communication can become an evidence-based practice. In his chapter, he offers an overview of scientifically validated insights from (among others) crisis and risk communication and how practitioners can make an evidence-based approach to crisis communication part of their everyday routine.

The Handbook of Crisis Communication is published by John Wiley & Sons. More information on the book (including a table of content) can be found on the publisher’s website.